You are continuing to speculate based on incomplete information.
You are painting a picture, but really that’s all it is until we have more answers.
You really don’t know what happened.
> this never would have become a public issue if Dustin could have just spoken to someone on the phone at Apple and gotten his problem resolved right then over the phone
Perhaps true. We don’t know for sure, but irrelevant to whether Dustin made bullshit statements. He could have made it public without that.
> Which has a limit of 280 characters?
What he wrote in those 280 characters turned to be total bullshit, completely unsubstantiated by anything He or Apple later said.
That has nothing to do with the character limit.
> I have to wonder what you think Dustin's goal is here? Do you think he's "out to get" Apple or something?
You can follow the link I posted elsewhere in reply to Dustin himself.
I don’t think it was his goal to harm Apple, however it is definitely some people’s goal, and by posting a false statement, he has created misinformation which such people readily exploit.
> there was a massive failure of Apple customer service here
No. This is just more speculation from you. As we have already established, you really don’t know what happened.
> Why are you so committed to tearing down one person who experienced a problem that nobody should experience?
Nobody is tearing anyone down. I’m just saying that we need to hear from him in order to understand what is happening. My response is to you drawing conclusions without waiting to hear from him.
He provided incomplete and incorrect information and that has led people to draw faulty conclusions. It would help if he cleared this up.
Even just saying “my bad, I was upset at having my account disabled and jumped to the wrong conclusion in my tweet” would help. Remember he doubled down later and made a second false claim about Apple’s policies.
Why are you defending this anyway? Just because Apple can make press releases, why would you encourage the spread of false information here in this forum?
The moderators do make effort to prevent that, but it takes a certain amount of community support too.
It’s pretty simple - you made a list of questions which I agreed was reasonable, but that the clarification is clearly for Dustin to give now. The rest of this discussion stems from you drawing conclusions without waiting for him to reply.
You are painting a picture, but really that’s all it is until we have more answers.
You really don’t know what happened.
> this never would have become a public issue if Dustin could have just spoken to someone on the phone at Apple and gotten his problem resolved right then over the phone
Perhaps true. We don’t know for sure, but irrelevant to whether Dustin made bullshit statements. He could have made it public without that.
> Which has a limit of 280 characters?
What he wrote in those 280 characters turned to be total bullshit, completely unsubstantiated by anything He or Apple later said.
That has nothing to do with the character limit.
> I have to wonder what you think Dustin's goal is here? Do you think he's "out to get" Apple or something?
You can follow the link I posted elsewhere in reply to Dustin himself.
I don’t think it was his goal to harm Apple, however it is definitely some people’s goal, and by posting a false statement, he has created misinformation which such people readily exploit.
> there was a massive failure of Apple customer service here
No. This is just more speculation from you. As we have already established, you really don’t know what happened.
> Why are you so committed to tearing down one person who experienced a problem that nobody should experience?
Nobody is tearing anyone down. I’m just saying that we need to hear from him in order to understand what is happening. My response is to you drawing conclusions without waiting to hear from him.
He provided incomplete and incorrect information and that has led people to draw faulty conclusions. It would help if he cleared this up.
Even just saying “my bad, I was upset at having my account disabled and jumped to the wrong conclusion in my tweet” would help. Remember he doubled down later and made a second false claim about Apple’s policies.
Why are you defending this anyway? Just because Apple can make press releases, why would you encourage the spread of false information here in this forum?
The moderators do make effort to prevent that, but it takes a certain amount of community support too.
It’s pretty simple - you made a list of questions which I agreed was reasonable, but that the clarification is clearly for Dustin to give now. The rest of this discussion stems from you drawing conclusions without waiting for him to reply.