Questions still unanswered:
1. Did Apple talk to Dustin, or just to the media?
2. The 9to5Mac article says, "if the item is not received, Apple communicates with the customer over email and phone." Yet Dustin reported no phone call from Apple, and indeed Dustin's article says he was frustrated playing phone tag with multiple departments at Apple, each of whom were unable to help him resolve the issue.
3. Why did Apple Card deny the charge? My understanding is that it's not common practice in the credit card industry for cards to stop working after one late payment. It seems that the missed payment in this case would have only been $9.99 for Dustin's iCloud upgrade (which was successful charged and up to date on payments, Dustin said). There are late fees and so forth, but they don't usually just render the card unusable.
4. Why did this happen so fast, and why is Apple such a hardass with loyal Apple customers? A customer who in this case had purchased multiple MacBook Pros, as well as iCloud, I'm sure among other things.
5. What ever happened to the trade-in kit that Apple was supposed to send to Dustin? There's no indication that it ever arrived.
1. Did Apple talk to Dustin, or just to the media?
2. The 9to5Mac article says, "if the item is not received, Apple communicates with the customer over email and phone." Yet Dustin reported no phone call from Apple, and indeed Dustin's article says he was frustrated playing phone tag with multiple departments at Apple, each of whom were unable to help him resolve the issue.
3. Why did Apple Card deny the charge? My understanding is that it's not common practice in the credit card industry for cards to stop working after one late payment. It seems that the missed payment in this case would have only been $9.99 for Dustin's iCloud upgrade (which was successful charged and up to date on payments, Dustin said). There are late fees and so forth, but they don't usually just render the card unusable.
4. Why did this happen so fast, and why is Apple such a hardass with loyal Apple customers? A customer who in this case had purchased multiple MacBook Pros, as well as iCloud, I'm sure among other things.
5. What ever happened to the trade-in kit that Apple was supposed to send to Dustin? There's no indication that it ever arrived.