I might have mentioned this before, but DigitalOcean's support is (or was, before I stopped being their customer) absolutely abysmal.
I had a default card set up for auto billing. That card expired. I went to remove the default card -- you cannot remove a default card. Okay. I added a new card and tried to set it as default. It didn't take. (Refreshing the browser reverted the change.)
So I tried another browser, another computer, etc. The change never took. Finally, I contacted their support. It took a ton of back and forth with people who had dubious language comprehension before I finally convinced them anything other than user error was going on... but then, instead of fixing it, they demanded I take a video and upload it for them to prove it was real!
I did, and I paid the invoice manually. The bug was eventually fixed after a month or two, but it was a pain until that happened.
I found another provider who is cheaper for the resources I need and has better customer service by miles. If I can't get you to even take my money in an easy and reliable way, I can't trust you to operate anything I rely on.
I had a default card set up for auto billing. That card expired. I went to remove the default card -- you cannot remove a default card. Okay. I added a new card and tried to set it as default. It didn't take. (Refreshing the browser reverted the change.)
So I tried another browser, another computer, etc. The change never took. Finally, I contacted their support. It took a ton of back and forth with people who had dubious language comprehension before I finally convinced them anything other than user error was going on... but then, instead of fixing it, they demanded I take a video and upload it for them to prove it was real!
I did, and I paid the invoice manually. The bug was eventually fixed after a month or two, but it was a pain until that happened.
I found another provider who is cheaper for the resources I need and has better customer service by miles. If I can't get you to even take my money in an easy and reliable way, I can't trust you to operate anything I rely on.