Basic business hours support is $29/month or 3% of your service spend, whichever is greater. 24/7 is $100/mo or 10%, which also includes outage assistance.
I’ve also worked for places with enterprise support ($15,000/mo or 10%) but of you’re bringing in millions per month it’s definitely worth it.
The AWS personal health dashboard is also pretty reliable. The public status page is the source of many jokes.
Basic business hours support is $29/month or 3% of your service spend, whichever is greater. 24/7 is $100/mo or 10%, which also includes outage assistance.
I’ve also worked for places with enterprise support ($15,000/mo or 10%) but of you’re bringing in millions per month it’s definitely worth it.
The AWS personal health dashboard is also pretty reliable. The public status page is the source of many jokes.