People forget that they get these free services for free, and a big portion of that is because ML tools are able to cheaply do a really hard job of moderating. You hear about things like this because they're so unusual, which is a testament to the amount of time they work correctly without being noticed.
Granted, there have been some issues with people getting banned from Google services for what appear to be wrong reasons and then not being able to get any kind of a human response. Those aren't great, but if you ask people whether they want to pay $10/month for YouTube so human moderators can stop this from happening or get it for free and have the .0001% chance that they get banned purely by accident, they'll take the latter. And that's putting aside the fact that there will still be errors with humans doing it, and there will still need to be the same appeal process to resolve those.
Granted, there have been some issues with people getting banned from Google services for what appear to be wrong reasons and then not being able to get any kind of a human response. Those aren't great, but if you ask people whether they want to pay $10/month for YouTube so human moderators can stop this from happening or get it for free and have the .0001% chance that they get banned purely by accident, they'll take the latter. And that's putting aside the fact that there will still be errors with humans doing it, and there will still need to be the same appeal process to resolve those.