Registered account to reply here, because your complaints feel one sided to me.
Most of what you described i felt as well _sometimes_ for security related stuff, like dedicated machines in that one cluster or an ISE review on short notice--but security related is also somewhat out of the norm and considering that is, Google does a great job.
For "normal" services what you described does not match my experience at all. Even for medium sized infrastructure services mostly everything just works (IME).
Never had a GUTS ticket that was not answered within a business day, but obviously just n=1 sample--imo support staff is mostly amazing.
Most of what you described i felt as well _sometimes_ for security related stuff, like dedicated machines in that one cluster or an ISE review on short notice--but security related is also somewhat out of the norm and considering that is, Google does a great job.
For "normal" services what you described does not match my experience at all. Even for medium sized infrastructure services mostly everything just works (IME).
Never had a GUTS ticket that was not answered within a business day, but obviously just n=1 sample--imo support staff is mostly amazing.