Comment by jennyyang

Just another example of how a virtual monopoly can get away with terrible, shameful and nonexistent customer support because they can. It's monopolistic behavior, but an passive form of it. Instead of actively engaging in monopolistic activity, they remove essential customer support because they have no competition. This really needs to be regulated quickly. Amazon, Google, Facebook all coomit the same behavior by hiding behind bots and algorithms with no customer support and there's nothing we can do because they are so dominant.