I think what we're learning from many debacles on YouTube, Amazon, and Google is this:
Algorithms are not even close to substituting for human customer service, human moderation, and human judgment.
Maybe this means web-scale sites like Amazon's marketplace aren't viable. I'm fine with that implication. Stores like Target and Walmart seem to have the same prices with human-curated inventories, and I don't really miss the millions of extra products Amazon has.
Algorithms are not even close to substituting for human customer service, human moderation, and human judgment.
Maybe this means web-scale sites like Amazon's marketplace aren't viable. I'm fine with that implication. Stores like Target and Walmart seem to have the same prices with human-curated inventories, and I don't really miss the millions of extra products Amazon has.