Following up: 50 minutes in chat and 5 rounds of back and forth like a used car dealership before they would agree to cancel.
Adobe: "Have 3 months free!"
Me: "We are no longer using these licenses."
Adobe: "But you are on the hook for a year. We have reset all of your licenses to have the same annual renewal date, regardless of when you purchased them."
Me: "We are no longer using these licenses. Free months are just a tactic in hopes that we miss the cancellation window and are forced to pay for another year."
Adobe: "We highly recommend that you accept our generous 3 months free offer."
Me: "That sounds a little ominous. Please cancel the licenses, effective immediately."
This is paraphrased, but follows the essential conversation. Adobe, you disappoint me.
Adobe: "Have 3 months free!"
Me: "We are no longer using these licenses."
Adobe: "But you are on the hook for a year. We have reset all of your licenses to have the same annual renewal date, regardless of when you purchased them."
Me: "We are no longer using these licenses. Free months are just a tactic in hopes that we miss the cancellation window and are forced to pay for another year."
Adobe: "We highly recommend that you accept our generous 3 months free offer."
Me: "That sounds a little ominous. Please cancel the licenses, effective immediately."
This is paraphrased, but follows the essential conversation. Adobe, you disappoint me.