I think it's a tough decision to make. In general I understand that Google would prevent review bombing, since it can very easily be abused by social media mobs or competitors. The point of reviews is to give a genuine idea of how people on average like a given app. Reviem bombing completely distorts that, whether it be 1-star or 5-star reviews.
But here it's a pretty huge app, and the bombing is motivated by a real issue the users are having, so I think I agree with you that it was not necessarily the right decision.
As always the real problem is that tech giants are opaque in their behaviour. If we had clear guidelines for what constitutes "review bombing" there wouldn't really be an issue I think.
But here it's a pretty huge app, and the bombing is motivated by a real issue the users are having, so I think I agree with you that it was not necessarily the right decision.
As always the real problem is that tech giants are opaque in their behaviour. If we had clear guidelines for what constitutes "review bombing" there wouldn't really be an issue I think.