> In my case, I found that the more documentation I wrote the more conversions I got.
I think this is key and great documentation is one of the most underrated parts of business. Stripe nailed this. Digital Ocean nailed this. Most places don't or can't.
[note - personal bias as I have a startup in this space, but it seems very clear to me and I think there's a win-win in businesses focusing more on their docs in terms of improving global efficiency and improving sales and trust in that business - it's just really low hanging fruit in a majority of cases I've seen]
I think this is key and great documentation is one of the most underrated parts of business. Stripe nailed this. Digital Ocean nailed this. Most places don't or can't.
[note - personal bias as I have a startup in this space, but it seems very clear to me and I think there's a win-win in businesses focusing more on their docs in terms of improving global efficiency and improving sales and trust in that business - it's just really low hanging fruit in a majority of cases I've seen]