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Comment by jdlyga

I'm going to give an anti-recommendation for the Dell XPS 13. It was considered the top Macbook alternative back in 2017-2018. The design is good, but the parts are flimsy and the customer service is poor.

My wife and I both bought one: me a 9360 and later her a 9370.

Around a year into using my laptop, the power button started to occasionally get stuck behind the case and turn off the computer. After 3 years, it's gotten so bad that this happens any time I close, open, or adjust the angle of the laptop screen. The screws that hold the bottom of the case together tend to get loose, but the root cause of this problem is a crack in a metal part of the internals of the laptop that's probably been there since day 1. Currently, I'm using KDE Neon since Plasma gives a good warning when the power button is pressed.

Additionally, I had to replace the battery since after 2-3 years just outside of warranty, it went down from 10 hours to 45 minutes.

Dell Support refused to fix either of the issues.

You might think this is just a case of getting a lemon, but my wife's 9370 had problems too.

The computer came with several keyboard keys not working. Dell Support took over a month to ship a new one, and I spent forever on the phone with them figuring out why the repair was still "processing".

Now after 2 years, the battery has started to swell and has cracked the outside of the case a little. No luck from Dell Support getting this issue fixed.

Unless you buy a good support plan like many large companies do that have large amount of Dell Laptops for employees, I'd stay away from the brand.

parent jdlyga 5 years ago

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