> some consumers will still tend to blame Sally's Piping Hot Burgers when their burger arrives soggy and cold
A friend who manages an excellent restaurant says that this is indeed a problem. One of their signature dishes is fried chicken, and it is glorious. They optimize everything about the meal with the understanding that it's 15-30 seconds from the kitchen to the table. But those are the wrong choices for 15-30 minutes of travel time. You'd be better off just getting Popeye's. But who gets the negative review on Yelp? Not the delivery company.
A friend who manages an excellent restaurant says that this is indeed a problem. One of their signature dishes is fried chicken, and it is glorious. They optimize everything about the meal with the understanding that it's 15-30 seconds from the kitchen to the table. But those are the wrong choices for 15-30 minutes of travel time. You'd be better off just getting Popeye's. But who gets the negative review on Yelp? Not the delivery company.