I'm very happy with Stripe's API; it's one of their best selling points.
I'm very unhappy with their support, which is automated by bots and I've gone around in circles with such a bot.
Unfortunately their support plans are between a rock and a hard place. It's either[1]:
(1) Free, but garbage. (2) Starting at £1,400 per month.
The reason I chose Azure for my cloud provider was because Microsoft are obsessed with support, and I can get[2]:
Free, £21.62 per month, £74.54 per month, £745.31 per month for different levels of availability, response times, and assistance type.
I wish I could pay Stripe some amount per month to talk to a human who speaks English when I need it.
Or else, the first competitor to Stripe that offers this and I will jump ship. I already took a look at Paddle, but their approach with customers is equally appalling.
[1]: https://stripe.com/en-gb/support-and-services#compare-plans
[2]: https://azure.microsoft.com/en-gb/support/plans/
I'm very unhappy with their support, which is automated by bots and I've gone around in circles with such a bot.
Unfortunately their support plans are between a rock and a hard place. It's either[1]:
(1) Free, but garbage. (2) Starting at £1,400 per month.
The reason I chose Azure for my cloud provider was because Microsoft are obsessed with support, and I can get[2]:
Free, £21.62 per month, £74.54 per month, £745.31 per month for different levels of availability, response times, and assistance type.
I wish I could pay Stripe some amount per month to talk to a human who speaks English when I need it.
Or else, the first competitor to Stripe that offers this and I will jump ship. I already took a look at Paddle, but their approach with customers is equally appalling.
[1]: https://stripe.com/en-gb/support-and-services#compare-plans [2]: https://azure.microsoft.com/en-gb/support/plans/