It doesn’t really. Firstly, that’s not what they are mad about, since that hasn’t actually happened to them. They are mad that the pdf’s their scanner produces don’t work properly.
And secondly, that hypothetical could well be using broken software too. We really don’t know how bad the PDF’s ABBY produces are, but as someone who owned this scanner and the software, it’s fairly obvious that the software is barely maintained.
It really isn’t Apple’s fault if someone else is producing bad files that they happened to previously tolerate, especially if that somebody isn’t maintaining their software.
And secondly, that hypothetical could well be using broken software too. We really don’t know how bad the PDF’s ABBY produces are, but as someone who owned this scanner and the software, it’s fairly obvious that the software is barely maintained.
It really isn’t Apple’s fault if someone else is producing bad files that they happened to previously tolerate, especially if that somebody isn’t maintaining their software.