They are using software unsupported by the vendor and blaming Apple for the outcome.
“ABBYY says they don’t support Big Sur yet, that’s fine. But Apple didn’t tell me that I can’t upgrade to Big Sur when I use ABBYY. I’d be a lot less angry if there was a changelog or release notes from Apple where it says there is a known problem with OCR’ed PDFs in Preview. Their software is broken, they need to tell me. I don’t care if it only worked because they had workarounds for super shitty PDFs that ABBYY possibly produces, I just need my OS to keep working for me.”
“ABBYY says they don’t support Big Sur yet, that’s fine. But Apple didn’t tell me that I can’t upgrade to Big Sur when I use ABBYY. I’d be a lot less angry if there was a changelog or release notes from Apple where it says there is a known problem with OCR’ed PDFs in Preview. Their software is broken, they need to tell me. I don’t care if it only worked because they had workarounds for super shitty PDFs that ABBYY possibly produces, I just need my OS to keep working for me.”