I like this post but “unscrupulous merchant” seems harsh for a company that may have changed their policies and didn’t realize they had to inform the referring agent of those changes.
It’s not uncommon for policies to change; that initial marketing spiel for bringing agents aboard doesn’t look like a contract.
The reselling agent probably didn’t have a case here, and the merchant went out of their way to assist when presented with a good argument.
So, this is less about the “unscrupulous merchant” and more a warning to businesses to be clear and contractual with your policy and policy changes in order to avoid PR disasters like this.
It’s not uncommon for policies to change; that initial marketing spiel for bringing agents aboard doesn’t look like a contract.
The reselling agent probably didn’t have a case here, and the merchant went out of their way to assist when presented with a good argument.
So, this is less about the “unscrupulous merchant” and more a warning to businesses to be clear and contractual with your policy and policy changes in order to avoid PR disasters like this.