Customer Service is often regarded in companies like insurance is regarded by most people—you gotta have it, in a perfect world you’d never need it, and very few people brag about how much they pay for it.
That’s why Customer Service isn’t treated like the Rock Stars that Sales or Engineering is treated like in a company.
It also tends to have the most natural turnover, and tends to be the lesser skilled positions in a software company (not often requiring specializations, like developers).
That’s why Customer Service isn’t treated like the Rock Stars that Sales or Engineering is treated like in a company.
It also tends to have the most natural turnover, and tends to be the lesser skilled positions in a software company (not often requiring specializations, like developers).