I hate to be the "but it looks so easy" guy, but why are all these "behemoths" such a huge mass of things for essentially CRUD-y stuff with e-mailing bolted on?
(and yes, you could water, i dunno, facebook down to that, but still, these are... trouble ticket systems..? what am I missing? Scaling?)
(and yes, you could water, i dunno, facebook down to that, but still, these are... trouble ticket systems..? what am I missing? Scaling?)