I've settled with giving automated feedback using a GitHub app I've built [1] that posts a predefined message and closes the issue when a label is applied.
When it's hard to figure out what is being asked, or the bug report does not follow the issue template and there are no clear steps to reproduce the bug, I'll label the issue as `incomplete`, which asks the author to fill out the issue template properly, and closes the issue.
I've also configured labels with messages for common questions [2] or issues that are outside the control of the project, so I can inform people without repeating the same things over and over.
I agree that we should not be expected to provide support, though I find it acceptable for now to post automated messages, when it can help others.
When it's hard to figure out what is being asked, or the bug report does not follow the issue template and there are no clear steps to reproduce the bug, I'll label the issue as `incomplete`, which asks the author to fill out the issue template properly, and closes the issue.
I've also configured labels with messages for common questions [2] or issues that are outside the control of the project, so I can inform people without repeating the same things over and over.
I agree that we should not be expected to provide support, though I find it acceptable for now to post automated messages, when it can help others.
[1] https://github.com/dessant/label-actions
[2] https://github.com/dessant/buster/blob/master/.github/label-...