I think they have lost a lot of their best employees because their pay is not that great. They aimed for paying at the 50th percentile in wages and the top companies come in and can offer double or more their current pay.
Doesn't help they switched from large cubes with five-foot high cubicle walls which did a good job on minimizing noise and visual distractions to having cubicle walls with a height of about 3-4 feet high and much smaller. Plus they installed sit-stand desks and you have people stand and make phone calls that can be heard 30 feet away. Doesn't help for concentrating on problems.
Doesn't help they switched from large cubes with five-foot high cubicle walls which did a good job on minimizing noise and visual distractions to having cubicle walls with a height of about 3-4 feet high and much smaller. Plus they installed sit-stand desks and you have people stand and make phone calls that can be heard 30 feet away. Doesn't help for concentrating on problems.