Shipping features without talking to users is a death knell. You end up with an bloated product that serves no one particularly well.
It sounds like all the other problems are just derivatives of this because all of the time was spent head down and "working" and no time spent being strategic, creative or learning what your customer base actually wants.
It sounds like all the other problems are just derivatives of this because all of the time was spent head down and "working" and no time spent being strategic, creative or learning what your customer base actually wants.