You will also note that the word "sorry" is entirely missing. And the list of things that they failed to "acknowledge" includes their not telling him what rule he was accused of violating, what action of his violated the rule, having literally laughed at him, and having violated their own code of conduct.
They also offer nothing in the way of amends. Or do anything to suggest that there will be consequences to the people who screwed up.
Given that, their assurance that they will use this "to improve our policies going forward" sounds like the meaningless hollow BS that it is.
You will also note that the word "sorry" is entirely missing. And the list of things that they failed to "acknowledge" includes their not telling him what rule he was accused of violating, what action of his violated the rule, having literally laughed at him, and having violated their own code of conduct.
They also offer nothing in the way of amends. Or do anything to suggest that there will be consequences to the people who screwed up.
Given that, their assurance that they will use this "to improve our policies going forward" sounds like the meaningless hollow BS that it is.