Comment by ignoramous

Thanks. (if I may) Since you emphasize that Retool built a 10x product and really understood their customers, what are some ways they did both of those? Did they hire the right product / UX people early-on? Had initimate understanding of the problem at-hand? Knew which features to leave out and which ones to build in face a barrage of feature requests? Kept in constant touch with their early adopters? Ran really good user interviews? Or...