I'm not sure why it took so long for people to recognize this. An overwhelming majority of chatbots I've used are utter rubbish and are better served through a regular interface (search, directory listing, etc).
Everyone dreads call menus / phone trees - chatbots are largely the same except there are easier & better UX alternatives in an online medium.
Everyone dreads call menus / phone trees - chatbots are largely the same except there are easier & better UX alternatives in an online medium.