I think both of these links illustrate that errors happen, mistakes happen, software has bugs, and murphy's law always strikes. The question is, when it strikes, do you have enough control to fix the problem? If you've outsourced the solution, does the provider have enough control/knowledge to fix the problem?
These things will get much worse before they get better, and it's best to think of all these abstractions as being a double edge sword.
These things will get much worse before they get better, and it's best to think of all these abstractions as being a double edge sword.