I have been thinking about this for a while. Considering I prefer to keep the important data/emails on Gmail or Google drive for security and I really consider it important. Would it help if Google had a paid tier?
Say, if you can get into an annual plan, similar to what's there for hardware devices like Apple Care+. Just that, in this there is someone to help you through issues.
We used to pay 10% of our AWS bill for the AWS support plan because when you needed the help, it really made sense to have someone looking at it with some SLAs.
A second option is, Google can just make consumer Gmail as an ad free paid service and then provide support for it as well. Plenty of people are paying $10/month for email services, so we have a price point that works for people. Email is very crucial to online identity, and I would trust Google the most with security among the other providers so I would happily pay for it.
Edit: As someone pointed out, they have Google One at least for storage. It has proper support. Maybe it makes sense to extend it for other services as well. https://one.google.com/about
Say, if you can get into an annual plan, similar to what's there for hardware devices like Apple Care+. Just that, in this there is someone to help you through issues.
We used to pay 10% of our AWS bill for the AWS support plan because when you needed the help, it really made sense to have someone looking at it with some SLAs.
A second option is, Google can just make consumer Gmail as an ad free paid service and then provide support for it as well. Plenty of people are paying $10/month for email services, so we have a price point that works for people. Email is very crucial to online identity, and I would trust Google the most with security among the other providers so I would happily pay for it.
Edit: As someone pointed out, they have Google One at least for storage. It has proper support. Maybe it makes sense to extend it for other services as well. https://one.google.com/about