It's a little surprising to me that you'd expect better customer support from a service with >248 million[1] monthly active users.
Having worked for/with departments like this, they have to heavily optimise for their response rate, and use as many macros to respond as possible, which's probably your case as I'd assume that many customers contacted them with the same question.
By all means, always speak with your wallet, but if you genuinely expect huge corporations to answer each request with a custom response, you will probably be disappointed often.
Having worked for/with departments like this, they have to heavily optimise for their response rate, and use as many macros to respond as possible, which's probably your case as I'd assume that many customers contacted them with the same question.
By all means, always speak with your wallet, but if you genuinely expect huge corporations to answer each request with a custom response, you will probably be disappointed often.
[1] https://qz.com/1736762/spotify-grows-monthly-active-users-an...