The delay is annoying but probably not unheard of in construction. This is the real problem imo:
Tesla was trying out a new product for the underlay and it didn’t conduct proper testing first as Stacey would later find out.
How do they not extensively test these types of things? It's not like software where you can just roll back a bad change, they caused expensive damage because they were beta testing on a customer's house. This seems to be a common pattern with Tesla, and is part of the appeal - it can be really cool to feel like your car (or roof) is on the cutting edge of the new technology. But it causes cases like this where the update didn't work out and wasn't properly tested.
Tesla really needs to up their roof game, a couple huge problems recently.
Tesla was trying out a new product for the underlay and it didn’t conduct proper testing first as Stacey would later find out.
How do they not extensively test these types of things? It's not like software where you can just roll back a bad change, they caused expensive damage because they were beta testing on a customer's house. This seems to be a common pattern with Tesla, and is part of the appeal - it can be really cool to feel like your car (or roof) is on the cutting edge of the new technology. But it causes cases like this where the update didn't work out and wasn't properly tested.
Tesla really needs to up their roof game, a couple huge problems recently.