Using chatbots to solve support/sales problems is like solving the problem of autonomous driving by putting a humanoid robot behind the wheel: It's unnecessary complex overhead, just stop that!
If I communicate with a human, sure natural language is the way to go. If I communicate with a computer, I want clear, straight facts just one mouse click away. I don't want to text my way through the bot database, I don't want to add language overhead when there is no real human on the other side.
If I communicate with a human, sure natural language is the way to go. If I communicate with a computer, I want clear, straight facts just one mouse click away. I don't want to text my way through the bot database, I don't want to add language overhead when there is no real human on the other side.
Am I the only one?