Does anyone else find this to be a pretty hilarious example of a tech arms race? It solves a real problem, assuming it works, but what a strange, rube-goldberg-esque use of technology.
Service Provider buys voice recognition software and sets up complex maze of phone tree options to drive users away from the human support agents (even though the users can't solve their problem without human intervention - if you don't want to pay for enough support agents for your call volume, wouldn't it just be simpler to let me cancel my damn account online??).
Now user can deploy their own speech synthesis bot to wait on hold, with what is presumably a complex system of AI decisionmaking to be able to navigate the maze and find a human support agent to connect you with.
Service Provider buys voice recognition software and sets up complex maze of phone tree options to drive users away from the human support agents (even though the users can't solve their problem without human intervention - if you don't want to pay for enough support agents for your call volume, wouldn't it just be simpler to let me cancel my damn account online??).
Now user can deploy their own speech synthesis bot to wait on hold, with what is presumably a complex system of AI decisionmaking to be able to navigate the maze and find a human support agent to connect you with.