Tell HN: Scammed by Google Fi customer support out of a device trade-in
Used to be a fan of Google Fi but it looks like the largest tech giant has stopped caring about its phone service customers.
After buying a Pixel 4a and noticing that they did not give me a trade-in option to return my current Pixel 3a for a credit, I asked customer support if I could initiate the trade-in then.
They confirmed that they would initiate the trade-in process for me and I would not have to worry. I asked them if they were certain, as otherwise I would return the device before the return deadline. I emailed them several times asking them to confirm this, which they did.
After the return deadline has passed, they tell me actually there is no way they can honor the trade in.
Is there any kind of recourse for Google over this kind of scammer nonsense? I will recommend to friends, family, and colleagues to never buy a Google hardware product again.
After buying a Pixel 4a and noticing that they did not give me a trade-in option to return my current Pixel 3a for a credit, I asked customer support if I could initiate the trade-in then.
They confirmed that they would initiate the trade-in process for me and I would not have to worry. I asked them if they were certain, as otherwise I would return the device before the return deadline. I emailed them several times asking them to confirm this, which they did.
After the return deadline has passed, they tell me actually there is no way they can honor the trade in.
Is there any kind of recourse for Google over this kind of scammer nonsense? I will recommend to friends, family, and colleagues to never buy a Google hardware product again.