Comment by kitteh

Telcos have this level of monitoring of accounts because employees routinely would abuse this access to find details of exs, family members, friends and celebrities (billing info, call detail records, etc.). The problem was there was no proactive monitoring - it was all reaction based upon complaints that would kick off the investigation. I asked why this wasn't automatic to detect clear abuse and the answer was "do you know how many people we'd have to fire if we went looking for abuse?".