Comment by vanderZwan

During my Interaction Design master I had to read a paper about the interface design for tools aiding people in these kinds of jobs. The designers spent a lot of time observing them at work and concluded that one specific feature of this work environment was that it doesn't have a "normal" situation and "emergency" situation, it's a non-stop juggling of emergencies all the time. Which I guess is part of why they stayed calm: you can't switch to panic mode if you're already constantly in that kind of stress situation, and anyone who can't handle that will be filtered out of those kinds of jobs very quickly.