I'm an MD, and most medical software is objectively terrible. I've worked in private hospitals, campus student health clinics, jails, juvenile detentions, VAs, group homes, state hospitals (in the US) - and in clinics and hospitals in New Zealand.
I have never used an electronic medical record that I would willingly inflict on another person.
The reasons vary, and almost all of them have at least a couple of things that they do very well. But the bottom line is that this exactly the kind of "enterprise software" that is sold to people who will never have to actually use it. They are overwhelmingly sold as ways to increase reimbursement for services provided, as a part of the arms race of insurance companies refusing payment, and hospitals billing more and more.
Even in public sector settings that aren't billing, the only viable options available are built with this problem in mind.
I have never used an electronic medical record that I would willingly inflict on another person.
The reasons vary, and almost all of them have at least a couple of things that they do very well. But the bottom line is that this exactly the kind of "enterprise software" that is sold to people who will never have to actually use it. They are overwhelmingly sold as ways to increase reimbursement for services provided, as a part of the arms race of insurance companies refusing payment, and hospitals billing more and more.
Even in public sector settings that aren't billing, the only viable options available are built with this problem in mind.