BA British Airways had a bad go live day for Terminal 5 because of parking assignment, baggage handlers having trouble logging onto the system, other staff not having maps, delays in getting staff through security and so on. That’s bad change management from the airline BA.
The article was about BAA ( British Airports Authority originally) building the physical terminal building with a roof and ceilings and power and networks. Different organisation and set of project managers.
The article was about BAA ( British Airports Authority originally) building the physical terminal building with a roof and ceilings and power and networks. Different organisation and set of project managers.