Allowing companies to charge their customers $50 to resolve account access issues would only give companies an incentive to make 'mistakes' so they can earn $50 by spending a few minutes 'fixing' the error.
Customers shouldn't be billed to fix mistakes that aren't their fault. In a functioning market, money is supposed to flow away from faults, not towards them.
Customers shouldn't be billed to fix mistakes that aren't their fault. In a functioning market, money is supposed to flow away from faults, not towards them.