He said he set up 2FA and then lost the "corporate device" providing it.
This is why you always set up backup codes. The 2FA is doing its job here keeping the account safe from someone who doesn't have the token, which unfortunately is the account holder.
This is why you always set up backup codes. The 2FA is doing its job here keeping the account safe from someone who doesn't have the token, which unfortunately is the account holder.