The problem here is that the real customers are the health insurance companies, Medicare, and the VA. They don't care about being delighted, they want inexpensive and rugged devices.
That's the problem Dean Kamen had with his iBOT wheelchair. They were very cool and their users loved them, but they went for something like $25,000 each and likely needed frequent maintenance.
That's the problem Dean Kamen had with his iBOT wheelchair. They were very cool and their users loved them, but they went for something like $25,000 each and likely needed frequent maintenance.