There's two different but both problematic things here:
- Really poorly written spam detection.
- Failure to notify customers/no remediation procedure.
No doubt people will bring up "but then the spammers will know!!" Or similar, but honestly spammers are already limited by the cost of buying SIM cards ($5/ea), and I feel like customers being negatively impacted outweighs the minor benefit to spam-fighting (particularly when spammers could buy a single second number and detect this 100% of the time anyway).
Plus I'd be pretty upset if I was a customer paying for service, and I lost access to a part of that service for 10 days because I sent the word "butt" in a conversation. I'd feel particularly irritated if I wasn't told that my messages weren't delivered, and vital ones were just going into a void.
- Really poorly written spam detection.
- Failure to notify customers/no remediation procedure.
No doubt people will bring up "but then the spammers will know!!" Or similar, but honestly spammers are already limited by the cost of buying SIM cards ($5/ea), and I feel like customers being negatively impacted outweighs the minor benefit to spam-fighting (particularly when spammers could buy a single second number and detect this 100% of the time anyway).
Plus I'd be pretty upset if I was a customer paying for service, and I lost access to a part of that service for 10 days because I sent the word "butt" in a conversation. I'd feel particularly irritated if I wasn't told that my messages weren't delivered, and vital ones were just going into a void.