ex-AWS employee here. I worked in one of the managed services (can't say which one because it might reveal my identity). In Managed services, instances are created in AWS VPC so employees have access to underlying VM.
We have used that capability to get stats about the type of customer workloads, and devised feature products based on that.
We have used that capability to get stats about the type of customer workloads, and devised feature products based on that.