e.g. A work team went out for an event and got genuinely atrocious service. i.e. Legitimately worthy of a 1 star review. Fair. Shit service, shit review.
...except somehow they hyped each other up to ALL do so. So that party of 20 left 20 bad reviews.
I wasn't part of that but when I heard about it I couldn't help but think about this effect. One table having a bad time (happens) might have just killed an entrepreneurs dream. :(
e.g. A work team went out for an event and got genuinely atrocious service. i.e. Legitimately worthy of a 1 star review. Fair. Shit service, shit review.
...except somehow they hyped each other up to ALL do so. So that party of 20 left 20 bad reviews.
I wasn't part of that but when I heard about it I couldn't help but think about this effect. One table having a bad time (happens) might have just killed an entrepreneurs dream. :(