Then we agree. I'd add a matter of means to the duration. Simply having someone fill out a form and wait 2, 3, 5 or 10 years isn't enough. There needs to be an actual process, with the intention and means to help figure out what other solutions we can offer, and try them out where appropriate.
Funny you referenced this comment. I actually wrote it :-)
Funny you referenced this comment. I actually wrote it :-)