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Comment by paxys
Funny but I had the exact opposite experience with it back when I worked in the space like 10 years ago. The software was clunky and borderline unusable, every bit of the system was proprietary (I remember we had to pay $10K a pop for connector cables, which each came with their own limited license), support was clueless, and there was no ecosystem to speak of (again due to their tight controls).