In several years I never once saw the firm not deliver what they agreed to in writing.
There’s one way to deal with a consulting firm: a rock solid statement of work and people on the client side to verify you got exactly what you paid for.
If the system didn’t work as agreed in the statement of work and that was clear, Deloitte would be footing the bill.
If you gave out a time and materials contract without clear acceptance criteria, testing requirements, and verification / support / warranty detailed, you probably shouldn’t be handling 100 million dollar budgets.
In several years I never once saw the firm not deliver what they agreed to in writing.
There’s one way to deal with a consulting firm: a rock solid statement of work and people on the client side to verify you got exactly what you paid for.
If the system didn’t work as agreed in the statement of work and that was clear, Deloitte would be footing the bill.
If you gave out a time and materials contract without clear acceptance criteria, testing requirements, and verification / support / warranty detailed, you probably shouldn’t be handling 100 million dollar budgets.