Wow, a classic case of "What were they thinking?"..
> a senior customer service rep
If an intern or new hire was guilty, it'd be more understadable. Perhaps, being senior, they got too comfortable with the power they wielded - but without the tech savvy to understand the consequences.
> a senior customer service rep
If an intern or new hire was guilty, it'd be more understadable. Perhaps, being senior, they got too comfortable with the power they wielded - but without the tech savvy to understand the consequences.