Comment by rdiddly

This is the "It's because of our amazing success that we totally fail at things" argument. If you can't do things right "at scale," that's fine, but everyone should know you suck at servicing that level of load, for example the fact that you don't require 2FA to change my 2FA settings, and there's no support path or even a support department for when my phone falls into a port-a-potty.