We've been using Linear for a couple months. It's kind of like Superhuman in that the primary benefit is hotkeys. Otherwise it is an issue tracker.
I think the reason we see a steady stream of new issue trackers is that teams are trying to fix with software what are people problems.
New issue trackers feel faster for the same reason switching browsers tends to feel faster—you're getting rid of all of the crap you piled up in the old one. Don't migrate your backlog, start with only a couple engineers in a new issue tracker, and suddenly, wow!, this new tool is so much better!
But I don't think it really solves the problem. For most organizations, tracking tickets is a solved (by many products) problem. Starting with a new tool has the appearance of making things better, but leads to the same place. The problem is not the tool, it's the structure of the organization.
I think the reason we see a steady stream of new issue trackers is that teams are trying to fix with software what are people problems.
New issue trackers feel faster for the same reason switching browsers tends to feel faster—you're getting rid of all of the crap you piled up in the old one. Don't migrate your backlog, start with only a couple engineers in a new issue tracker, and suddenly, wow!, this new tool is so much better!
But I don't think it really solves the problem. For most organizations, tracking tickets is a solved (by many products) problem. Starting with a new tool has the appearance of making things better, but leads to the same place. The problem is not the tool, it's the structure of the organization.