I've noticed an interesting phenomenon in postmortem review meetings: whenever someone suggests an additional manual step or bureaucratic approval that might have helped, this suggestion is always accepted. When it's patently ridiculous, the action item will just languish in a queue until it's purged in the next ticketing system migration. But in the moment, the whole room's sentiment is "yes of course, obviously we should have been doing that, how irresponsible of us." No one wants to talk costs, proportionality, error budget, etc. I've stopped bringing it up for fear of seeming reckless. But it's not like we're the space program.
Anyone seen this in their postmortem culture? How did you deal with it?
Anyone seen this in their postmortem culture? How did you deal with it?