I employ a team of implementation specialists at a B2B SaaS company. We heavily rely on that team to help guide future product development. But you’ll likely need to be able to translate the ask from 1 customer to something applicable to many customers for the product team to really listen.
One other tip for you- our culture is one of transparency with customers. We encourage our implementation team to be on the lookout for “deal breakers”. It’s best to identify those early and get them a refund than to waste weeks/months only to find that one show stopper right before going live.
You’d think that would be the sales team’s job. I did too, until I hired sales people ;).
I employ a team of implementation specialists at a B2B SaaS company. We heavily rely on that team to help guide future product development. But you’ll likely need to be able to translate the ask from 1 customer to something applicable to many customers for the product team to really listen.
One other tip for you- our culture is one of transparency with customers. We encourage our implementation team to be on the lookout for “deal breakers”. It’s best to identify those early and get them a refund than to waste weeks/months only to find that one show stopper right before going live.
You’d think that would be the sales team’s job. I did too, until I hired sales people ;).